# scorkl-store

> Public Help Center articles for scorkl-store.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [What is the SCORKL?](https://help.scorkl.com/en-US/what-is-the-scorkl-165547.md): The SCORKL is a certified, personal lightweight dive cylinder with a with a regulator, mouthpiece and pressure gauge directly attached. With a working pressure of 200 bar (3000 psi), SCORKLers can get up to 10 minutes of underwater exploration.
- [How long can you stay underwater with the SCORKL?](https://help.scorkl.com/en-US/how-long-can-you-stay-underwater-with-the-scorkl-165651.md): You can explore underwater for up to 10 minutes at a time with the SCORKL. How fast you breathe, how deep you descend and the temperature of the water you’re SCORKLlNG in all impact how long you can stay under the surface.
- [Do I need a SCUBA certification to buy or use a SCORKL?](https://help.scorkl.com/en-US/do-i-need-a-scuba-certification-to-buy-or-use-a-scorkl-165577.md): No, you do not need a SCUBA qualification to purchase and/or use the SCORKL. Notwithstanding this, you should not use SCORKL products without reading and understanding the risks and necessary precautions of use.
- [What's the difference between the SCORKL and the SCORKL Pro?](https://help.scorkl.com/en-US/whats-the-difference-between-the-scorkl-and-the-scorkl-pro-159223.md): The difference between the SCORKL and the SCORKL PRO is the size and volume of the cylinder. Click here to learn more.
- [Does the SCORKL really work?](https://help.scorkl.com/en-US/does-the-scorkl-really-work-165419.md): Yes, the SCORKL is a real, safe and internationally certified shallow diving device. It's certified against EN 250:2014 which is the European (de-facto, world) SCUBA standard. To date, we’ve delivered over 7,000+ units to customers worldwide.
- [Is the SCORKL Certified?](https://help.scorkl.com/en-US/is-the-scorkl-certified-165555.md): Most certainly, yes, the SCORKL is internationally certified for shallow diving against the European standard EN 250:2014.
- [What is the cylinder standard of the SCORKL?](https://help.scorkl.com/en-US/what-is-the-cylinder-standard-of-the-scorkl-165413.md): The SCORKL cylinder is manufactured to the European Standard BS-5045-8 and has passed the international certification test as the European standard EN 250 is the de-facto world standard for scuba equipment.
- [How deep can you go with the SCORKL?](https://help.scorkl.com/en-US/how-deep-can-you-go-with-the-scorkl-165653.md): The SCORKL is designed for shallow diving use only. We recommend use at no deeper than 6 metres (20 feet) in waters at or above 15°C (60°F).
- [Where can I buy a SCORKL?](https://help.scorkl.com/en-US/where-can-i-buy-a-scorkl-165979.md): The SCORKL is only for sale at our website www.scorkl.com.
- [How fast can I refill the SCORKL?](https://help.scorkl.com/en-US/how-fast-can-i-refill-the-scorkl-165946.md): There are three ways to refill your SCORKL, from a SCUBA tank, dive compressor or the SCORKL Hand Pump. Refilling from a SCUBA tank is fastest at under a minute, the dive compressor takes slightly longer and the hand pump takes a bit of effort and ti
- [What's the operating pressure of the SCORKL?](https://help.scorkl.com/en-US/whats-the-operating-pressure-of-the-scorkl-165412.md): The operating pressure for both the SCORKL and the SCORKL PRO is 200 bar (3000 psi). This is the same standard pressure of a traditional SCUBA tank.
- [What are the dimensions and capacity of the SCORKL and SCORKL PRO?](https://help.scorkl.com/en-US/what-are-the-dimensions-and-capacity-of-the-scorkl-and-scorkl-pro-165404.md): The dimensions and capacity of SCORKL and SCORKL PRO are slightly different, but both sit weightlessly under your chin while you dive. Click here to learn more.
- [What’s the air capacity of the SCORKL?](https://help.scorkl.com/en-US/what%E2%80%99s-the-air-capacity-of-the-scorkl-165410.md): The SCORKL contains approximately 68 surface breaths. The SCORKL PRO contains approximately 80 surface breaths.
- [What’s the volume of the SCORKL cylinder?](https://help.scorkl.com/en-US/what%E2%80%99s-the-volume-of-the-scorkl-cylinder-165409.md): The water volume of the SCORKL is 510 ml (31 cu in) and the SCORKL PRO is 600 mil (37 cu in).
- [Do I need to purchase refill adapters for my SCORKL?](https://help.scorkl.com/en-US/do-i-need-to-purchase-refill-adapters-for-my-scorkl-165405.md): Every SCORKL comes with a free SCUBA tank refill adapter and a free dive compressor adapter.
- [Can the SCORKL and SCORKL PRO both fit in the Adventure case?](https://help.scorkl.com/en-US/can-the-scorkl-and-scorkl-pro-both-fit-in-the-adventure-case-165414.md): Yes, your SCORKL Adventure Case comes with pre-cut foam that is designed to fit 2 SCORKLs or 2 SCORKL PROs.
- [Where do I put the handle on my SCORKL Adventure Case?](https://help.scorkl.com/en-US/where-do-i-put-the-handle-on-my-scorkl-adventure-case-165415.md): Immediately underneath the cut for the pump shaft there is a cut designed to hold your pump handle.
- [Can the SCORKL and the SCORKL PRO both fit in the Compact Case?](https://help.scorkl.com/en-US/can-the-scorkl-and-the-scorkl-pro-both-fit-in-the-compact-case-165416.md): Yes, your Compact Case comes with pre-cut foam that is designed to fit 2 SCORKLs or 2 SCORKL PROs.
- [Does the SCORKL Float?](https://help.scorkl.com/en-US/does-the-scorkl-float-165408.md): No, the SCORKL does not float.
- [Do I need a retractor to use the SCORKL?](https://help.scorkl.com/en-US/do-i-need-a-retractor-to-use-the-scorkl-165406.md): No, a retractor is not necessary to use the SCORKL.
- [How is the SCORKL different from Spare Air?](https://help.scorkl.com/en-US/how-is-the-scorkl-different-from-spare-air-165420.md): The SCORKL is certified for recreational, shallow diving, unlike Spare Air which is only intended for emergency air supply. The SCORKL costs less and has a pressure gauge mounted to the regulator to ensure SCORKLers know how much air is remaining.
- [Who created the SCORKL?](https://help.scorkl.com/en-US/who-created-the-scorkl-169471.md): Founder David Hallamore created the SCORKL after two successful crowdfunding campaigns back in 2017. Watch David talk to early supporters in 2019 about the process of designing, testing and manufacturing the SCORKL.
- [Is SNRKL the same as SCORKL?](https://help.scorkl.com/en-US/is-snrkl-the-same-as-scorkl-172520.md): No. SNRKL is a scam site. The SCORKL is only available for purchase at www.scorkl.com.
- [Do you sell replacement air filters for the SCORKL Hand Pump?](https://help.scorkl.com/en-US/do-you-sell-replacement-air-filters-for-the-scorkl-hand-pump-165546.md): Yes, we sell replacement air filters for the SCORKL Hand Pump for USD$39. They are not currently listed on our website. Please send us a message to support@scorkl.com to request one.
- [Can I use the SCORKL deeper than 6 meters?](https://help.scorkl.com/en-US/can-i-use-the-scorkl-deeper-than-6-meters-165548.md): Yes, you can use your SCORKL below 6 meters (20 feet) but we don’t recommend it.
- [Can I use the SCORKL in water colder than 15 degrees Celsius?](https://help.scorkl.com/en-US/can-i-use-the-scorkl-in-water-colder-than-15-degrees-celsius-165549.md): Yes, you can use your SCORKL in water temperatures below 15 degrees Celsius (60 degrees Fahrenheit) but we don’t recommend it.
- [What are the product limitations of the SCORKL?](https://help.scorkl.com/en-US/what-are-the-product-limitations-of-the-scorkl-165563.md): The SCORKL doesn't meet the requirements of EN 250 and is therefore designed for shallow diving use only. Customers should use the SCORKL ONLY within these recommended limits: No deeper than 6m (20ft), where the water temperature is above 15°C (60°F)
- [Can I refill my SCORKL with Nitrox?](https://help.scorkl.com/en-US/can-i-refill-my-scorkl-with-nitrox-165570.md): The SCORKL should not be used with Nitrox (O2 content should be no greater than 21%). Failure to adhere to this warning may result in serious injury due to fire and explosion or the serious deterioration or failure of the equipment.
- [Is the air in the SCORKL clean?](https://help.scorkl.com/en-US/is-the-air-in-the-scorkl-clean-165576.md): Yes, your SCORKL is filled with Certified Grade E Air which refers to the quality of compressed air acceptable in a self-contained breathing apparatus.
- [Where can I get my SCORKL serviced?](https://help.scorkl.com/en-US/where-can-i-get-my-scorkl-serviced-165580.md): Any dive shop is able to service your SCORKL.
- [How often should I get my SCORKL serviced?](https://help.scorkl.com/en-US/how-often-should-i-get-my-scorkl-serviced-165594.md): We recommend an annual visual inspection and hydrostatic testing every five years, or any time a cylinder is damaged. If a cylinder is used frequently in warm, humid climates, the inspections should be performed more frequently.
- [Can I get my SCORKL refilled at a dive shop?](https://help.scorkl.com/en-US/can-i-get-my-scorkl-refilled-at-a-dive-shop-165614.md): Yes, you can get your SCORKL refilled at a dive shop but we don’t recommend it.
- [Does SCORKL sell a Dive Compressor?](https://help.scorkl.com/en-US/does-scorkl-sell-a-dive-compressor-165625.md): No, we don't currently sell a SCORKL Electric Dive Compressor but we are developing a portable electric compressor that will be fit-for-use. The only dive compressors that we recommend using are ones like these.
- [Do I use a Yoke or DIN with my SCORKL?](https://help.scorkl.com/en-US/do-i-use-a-yoke-or-din-with-my-scorkl-165611.md): The SCUBA tank refill adapter that is included with your SCORKL is for a YOKE style valve. You will not be able to refill from a DIN style valve without a DIN Valve insert.
- [How many SCORKL refills can I get from a SCUBA cylinder?](https://help.scorkl.com/en-US/how-many-scorkl-refills-can-i-get-from-a-scuba-cylinder-165618.md): We recommend refilling your SCORKL to at least 50 bar of pressure, this means that from a 200 bar SCUBA tank you can expect to refill your SCORKL about 32 times and your SCORKL PRO about 25 times.
- [How long does it take to refill the SCORKL from a SCUBA tank?](https://help.scorkl.com/en-US/how-long-does-it-take-to-refill-the-scorkl-from-a-scuba-tank-165610.md): It takes a minute or less to refill your SCORKL from a SCUBA tank. Check out our video on refilling your SCORKL from a SCUBA tank.
- [How long does it take to refill the SCORKL from a dive compressor?](https://help.scorkl.com/en-US/how-long-does-it-take-to-refill-the-scorkl-from-a-dive-compressor-165623.md): It takes around a minute to refill your SCORKL from a dive compressor. Check out our video on refilling your SCORKL from a dive compressor.
- [How long does it take to refill with the SCORKL Hand Pump?](https://help.scorkl.com/en-US/how-long-does-it-take-to-refill-with-the-scorkl-hand-pump-165629.md): It takes 10 pumps per breath that you want to take from the SCORKL. If relying solely on the hand pump to fill and refill repetitively, we recommend filling just to halfway (50 - 100 bar, for 34 breaths available) for ease of use.
- [Where is the SCORKL made?](https://help.scorkl.com/en-US/where-is-the-scorkl-made-171704.md): SCORKL HQ is based in Melbourne, Australia, where founder David Hallamore created and designed the first SCORKL. All of our products ship directly from our international distribution centre.
- [Can I use a car tyre compressor to refill my SCORKL?](https://help.scorkl.com/en-US/can-i-use-a-car-tyre-compressor-to-refill-my-scorkl-165645.md): No, you cannot use a car tyre compressor to fill your SCORKL. Your car tyre compressor can’t pump to a high enough pressure. Normal (e.g. tyre) compressors only pump to around 200 - 400 psi whereas the SCORKL cylinder requires 3,000 psi.
- [Can I use another brand’s hand pump with my SCORKL?](https://help.scorkl.com/en-US/can-i-use-another-brand%E2%80%99s-hand-pump-with-my-scorkl-165646.md): You should not use non-SCORKL branded items with your SCORKL products because they have not been tested for use with the SCORKL. You should only use the SCORKL Hand Pump with your SCORKL.
- [How do you know how much air is left in the SCORKL?](https://help.scorkl.com/en-US/how-do-you-know-how-much-air-is-left-in-the-scorkl-165655.md): Each SCORKL is fitted with a pressure gauge mounted permanently in the field of view of the user which tells you exactly how much air you have left at any time.
- [Can I take my SCORKL on an airplane?](https://help.scorkl.com/en-US/can-i-take-my-scorkl-on-an-airplane-165659.md): Yes, you most certainly can take the SCORKL as either checked or hand luggage when flying on commercial aircraft, it's one of the best features of the SCORKL. Follow these steps to pack your SCORKL for airline travel:
- [How often should I change the air filter and air moisture trap in my SCORKL Hand Pump?](https://help.scorkl.com/en-US/how-often-should-i-change-the-air-filter-and-air-moisture-trap-in-my-scorkl-hand-pump-165679.md): The shelf life of an unopened Air Filter is two years. Do not open the foil package until you’re ready to install it. Once the air filter is installed, the maximum lifespan is six months.
- [Is there a SCORKL Portable Electric Air Compressor?](https://help.scorkl.com/en-US/is-there-a-scorkl-portable-electric-air-compressor-165633.md): Not yet, but in the next year or so we will be adding a lightweight, relatively inexpensive electric portable compressor to the SCORKL filling range. You’ll be able to power this compressor by connecting it to a wall socket, your car or boat battery.
- [Can I use my own hand pump to refill the SCORKL?](https://help.scorkl.com/en-US/can-i-use-my-own-hand-pump-to-refill-the-scorkl-165636.md): No, you cannot use your own hand pump because it won’t achieve a high enough pressure and the air quality will not be suitable for breathing underwater. The SCORKL Hand Pump was designed specifically for refilling the SCORKL.
- [Can you recommended a lubricant for the SCORKL Hand Pump?](https://help.scorkl.com/en-US/can-you-recommended-a-lubricant-for-the-scorkl-hand-pump-165647.md): We recommend a food-grade silicon lubricant for SCUBA equipment, like Trident lubricant. Never use a hydrocarbon based oil (i.e. household oil or motor oil).
- [How can I refill my SCORKL?](https://help.scorkl.com/en-US/how-can-i-refill-my-scorkl-165608.md): You can refill your SCORKL three ways: from a SCUBA tank, from a diving compressor or with the SCORKL Hand Pump.
- [How does the SCORKL dive experience compare to SCUBA?](https://help.scorkl.com/en-US/how-does-the-scorkl-dive-experience-compare-to-scuba-165654.md): SCORKLing is a much more natural diving experience compared to traditional SCUBA because you’re free of heavy and cumbersome equipment like the dive tank and BCD. The SCORKL lends itself more to shallower, active dives rather than long, slow drifts.
- [How do I pack my SCORKL for an airplane?](https://help.scorkl.com/en-US/how-do-i-pack-my-scorkl-for-an-airplane-182627.md): Yes, you most certainly can take the SCORKL as either checked or hand luggage when flying on commercial aircraft, it's one of the best features of the SCORKL. Follow these steps to pack your SCORKL for airline travel:
- [Is the SCORKL safe?](https://help.scorkl.com/en-US/is-the-scorkl-safe-164652.md): Yes, the SCORKL is a safe, certified under water breathing apparatus intended for recreational use. More than seven thousand people across 65 countries already love to SCORKL.
- [About SCORKL Product Certification](https://help.scorkl.com/en-US/about-scorkl-product-certification-169450.md): We designed the SCORKL to meet the highest SCUBA performance standards in the world (European Standard BS-5045-8). The SCORKL regulator is certified against the European Standard EN250:2014, the current standard that all SCUBA regulators must meet.
- [How to use the SCORKL safely](https://help.scorkl.com/en-US/how-to-use-the-scorkl-safely-165553.md): Every SCORKL user should know and understand the risks and precautions necessary to dive underwater safely: Most importantly, never hold your breath, always equalise your ears and don't ascend too quickly.
- [Where can I use the SCORKL safely?](https://help.scorkl.com/en-US/where-can-i-use-the-scorkl-safely-165445.md): The maximum recommended depth is 6 metres (20 feet) in water temperatures no colder than 15°C (60°F). The SCORKL can be used in freshwater and saltwater.
- [Who can SCORKL?](https://help.scorkl.com/en-US/who-can-scorkl-165551.md): All SCORKL users should be over the age of 15, fit to dive, and proficient at swimming. SCUBA certification is recommended.
- [Can I use the SCORKL if I’m pregnant?](https://help.scorkl.com/en-US/can-i-use-the-scorkl-if-i%E2%80%99m-pregnant-165552.md): No, pregnant women should not use the SCORKL or any other self-contained underwater breathing apparatus as there are heightened risks to their health and the health of their foetus.
- [Can I get Pulmonary Barotrauma from the SCORKL?](https://help.scorkl.com/en-US/can-i-get-pulmonary-barotrauma-from-the-scorkl-169452.md): To minimise the risk of a pulmonary barotrauma while SCORKLing, always breathe continuously especially during ascent, never ascend rapidly, and if you have existing lung conditions, get a medical exam by a doctor knowledgeable in diving medicine.
- [Can I get Ear Barotrauma from the SCORKL?](https://help.scorkl.com/en-US/can-i-get-ear-barotrauma-from-the-scorkl-169453.md): Ear barotrauma can occur if the SCORKL is used improperly. To minimise the risk, equalise your ears before you feel pain or discomfort, first on the surface and then constantly (every metres (few feet)) by blowing gently against pinched nostrils.
- [Can I get decompression sickness (the bends) from the SCORKL?](https://help.scorkl.com/en-US/can-i-get-decompression-sickness-(the-bends)-from-the-scorkl-169454.md): Decompression sickness ("the bends") is only a remote risk for SCORKLers since time underwater and depth, the key factors contributing to decompression sickness, are severely limited due to the relatively small volume of air available in the SCORKL.
- [What are the SCORKL safe diving practices?](https://help.scorkl.com/en-US/what-are-the-scorkl-safe-diving-practices-165565.md): Before you dive in with your SCORKL you must review the risks, safety precautions and proper methods of use. Strict adherence to the safe diving practices is imperative for safe use of the SCORKL.
- [Is it safe to fly after I SCORKL?](https://help.scorkl.com/en-US/is-it-safe-to-fly-after-i-scorkl-165579.md): As a general rule it is recommended to wait 24 hours after diving before flying. Ascending to high altitude after diving increases your risk of suffering from decompression sickness because of the decreasing atmospheric pressure.
- [Is air from the SCORKL Hand Pump safe to breathe?](https://help.scorkl.com/en-US/is-air-from-the-scorkl-hand-pump-safe-to-breathe-165630.md): Yes, the air from the SCORKL Hand Pump is safe to breathe. The SCORKL Hand Pump comprises replaceable air filters which ensure the air going into your SCORKL is clean and suitable for breathing underwater.
- [How to use the SCORKL](https://help.scorkl.com/en-US/how-to-use-the-scorkl-169468.md): Follow our video below for steps to use your SCORKL or refer to your user manual for written instructions.
- [What should I do before I fill my SCORKL?](https://help.scorkl.com/en-US/what-should-i-do-before-i-fill-my-scorkl-165634.md): Before you fill your SCORKL, check for damage to the cylinder, pressure indicator, and the regulator. Do not use your SCORKL if there are any signs of damage. Then, ensure the regulator is securely screwed into the cylinder. Do not over-tighten it.
- [What should I do before I submerge with my SCORKL?](https://help.scorkl.com/en-US/what-should-i-do-before-i-submerge-with-my-scorkl-165597.md): Before you submerge with your SCORKL it’s important to test the regulator, purge button and pressure indicator. You should practice using your SCORKL out of water before you dive in.
- [How do I breathe from the SCORKL?](https://help.scorkl.com/en-US/how-do-i-breathe-from-the-scorkl-165601.md): Breathe normally and continuously through your SCORKL regulator. Never hold your breath.
- [How do I purge water from my SCORKL regulator?](https://help.scorkl.com/en-US/how-do-i-purge-water-from-my-scorkl-regulator-165606.md): Replace the SCORKL mouthpiece into your mouth and either exhale sharply into the regulator before inhaling again or place your tongue on the roof of your mouth and depress the purge button briefly before inhaling again.
- [About handling the SCORKL](https://help.scorkl.com/en-US/about-handling-the-scorkl-165598.md): Take care to always handle your SCORKL carefully. Do not knock it over, throw it into the water or store it in places subject to temperature extremes. Doing so can cause damage to the cylinder, pressure gauge and internal components of the regulator.
- [How to dive with your SCORKL](https://help.scorkl.com/en-US/how-to-dive-with-your-scorkl-165604.md): There is no need to hold the SCORKL with your hands as you dive. To use, simply bite down lightly on the mouthpiece with your teeth like you would with a snorkel. The SCORKL will naturally position itself under your chin.
- [How do I breathe from a free-flowing regulator?](https://help.scorkl.com/en-US/how-do-i-breathe-from-a-free-flowing-regulator-165607.md): To breathe from a free-flowing regulator safely, remove the mouthpiece from inside your mouth and place it lightly against the outside of your lips. Create a splash guard, placing your tongue against the roof of your mouth, breathe carefully.
- [How do I refill my SCORKL from a SCUBA tank?](https://help.scorkl.com/en-US/how-do-i-refill-my-scorkl-from-a-scuba-tank-165609.md): Follow our video below for steps to refill your SCORKL from a SCUBA tank or refer to your user manual for written instructions.
- [How do I refill my SCORKL from a dive compressor?](https://help.scorkl.com/en-US/how-do-i-refill-my-scorkl-from-a-dive-compressor-165622.md): Follow our video below for steps to refill your SCORKL from a dive compressor or refer to your user manual for written instructions.
- [How do I refill from the SCORKL Hand Pump?](https://help.scorkl.com/en-US/how-do-i-refill-from-the-scorkl-hand-pump-165626.md): Follow our video below for steps to refill your SCORKL from the SCORKL Hand Pump or refer to your user manual for written instructions.
- [How do I assemble the SCORKL Hand Pump?](https://help.scorkl.com/en-US/how-do-i-assemble-the-scorkl-hand-pump-165648.md): Please refer to our video below for step by step instructions or refer to your user manual for written instructions on assembling your SCORKL Hand Pump.
- [How do you assemble and disassemble your SCORKL?](https://help.scorkl.com/en-US/how-do-you-assemble-and-disassemble-your-scorkl-165710.md): Watch our video below on assembling and disassembling your SCORKL or refer to your user manual for written instructions.
- [How do I reassemble the order of rings on the underside of the SCORKL regulator?](https://help.scorkl.com/en-US/how-do-i-reassemble-the-order-of-rings-on-the-underside-of-the-scorkl-regulator-165657.md): Step 4 in the video below gives detailed instructions on assembling the rings on the underside of your SCORKL regulator.
- [How do I care for my SCORKL?](https://help.scorkl.com/en-US/how-do-i-care-for-my-scorkl-165665.md): Before you jump in with your SCORKL, you should get the cylinder tested and inspected. The SCORKL cylinder is just like a normal SCUBA cylinder, failure to properly care for it can lead to dangerous consequences. Depending on where you’re located,
- [How do I store my SCORKL?](https://help.scorkl.com/en-US/how-do-i-store-my-scorkl-165667.md): Store your SCORKL in a clean, dry area in a protective container where it will not be exposed to rough handling or extreme temperatures. Store your SCORKL between 0°C - 30°C (32°F to 90°F).
- [How do I care for my SCORKL post-dive?](https://help.scorkl.com/en-US/how-do-i-care-for-my-scorkl-post-dive-165669.md): As soon as possible, submerge the SCORKL completely and soak thoroughly for at least 30 minutes in warm fresh water (not over 49°C (120°F)). Be sure the SCORKL has some pressure in the cylinder to prevent the entrance of moisture into the system.
- [How do I clean my SCORKL?](https://help.scorkl.com/en-US/how-do-i-clean-my-scorkl-165671.md): For general cleaning, use a mild hand-washing dish detergent: 30 millilitres per 4 litres (1 fl oz per gallon) of water. To sanitise, use 30 millilitres of mild bleach (e.g. CloroxTM) per 4 litres (1 fl oz per gal) of water.
- [How do I care for my SCORKL Hand Pump?](https://help.scorkl.com/en-US/how-do-i-care-for-my-scorkl-hand-pump-165674.md): Clean and lubricate your pump occasionally. Lubrication should be applied on a small scale onto the pump rod and then pumped a few strokes. Use ONLY food-grade, high pressure environment-appropriate silicon lubricant to lubricate your hand pump.
- [How do I store my SCORKL Hand Pump?](https://help.scorkl.com/en-US/how-do-i-store-my-scorkl-hand-pump-165676.md): Store your SCORKL Hand Pump in a clean, cool, dry area in a protective container where parts will not be exposed to rough handling, extreme heat or extreme cold. Storage temperature range should be 0°C - 30°C (32°F to 90°F).
- [Where do you ship the SCORKL?](https://help.scorkl.com/en-US/where-do-you-ship-the-scorkl-164639.md): We express ship worldwide.
- [How fast can I get my SCORKL?](https://help.scorkl.com/en-US/how-fast-can-i-get-my-scorkl-164640.md): Your SCORKL order will arrive in 5 - 10 days.
- [How much does it cost to ship the SCORKL?](https://help.scorkl.com/en-US/how-much-does-it-cost-to-ship-the-scorkl-164642.md): We express ship worldwide for free to most countries.
- [How do I track my SCORKL order?](https://help.scorkl.com/en-US/how-do-i-track-my-scorkl-order-164641.md): You will receive an embedded link from support@scorkl.com.
- [Can I change the address of my order?](https://help.scorkl.com/en-US/can-i-change-the-address-of-my-order-159213.md): Yes, you can change the address on any order that has not yet left our international distribution center.
- [Can I return or exchange my SCORKL?](https://help.scorkl.com/en-US/can-i-return-or-exchange-my-scorkl-159214.md): No, unfortunately we do not accept 'change of mind' returns or exchanges due to health and safety concerns.
- [Can I get a refund on my SCORKL purchase?](https://help.scorkl.com/en-US/can-i-get-a-refund-on-my-scorkl-purchase-164643.md): No, unfortunately we cannot refund your purchase due to health and safety concerns.
- [Do I get an Invoice from SCORKL?](https://help.scorkl.com/en-US/do-i-get-an-invoice-from-scorkl-164646.md): Yes, an invoice for your purchase is included in your package.
- [Can I change my SCORKL order?](https://help.scorkl.com/en-US/can-i-change-my-scorkl-order-159215.md): Yes, we are happy to make changes to your order if it is still in our distribution centre.
- [Can I pay for my SCORKL by credit card?](https://help.scorkl.com/en-US/can-i-pay-for-my-scorkl-by-credit-card-159216.md): Yes, we accept all major credit cards.
- [Can I pay for my SCORKL by bank transfer?](https://help.scorkl.com/en-US/can-i-pay-for-my-scorkl-by-bank-transfer-164648.md): Yes, we are happy to accept domestic and international bank transfers.
- [Can I buy my SCORKL with Buy Now Pay Later?](https://help.scorkl.com/en-US/can-i-buy-my-scorkl-with-buy-now-pay-later-164649.md): No, unfortunately we do not accept Buy Now Pay Later.
- [Is there a manufacturer warranty on the SCORKL?](https://help.scorkl.com/en-US/is-there-a-manufacturer-warranty-on-the-scorkl-164650.md): Yes, every SCORKL product comes with a one year manufacturer’s warranty.
- [What do I do if my SCORKL order is missing?](https://help.scorkl.com/en-US/what-do-i-do-if-my-scorkl-order-is-missing-164644.md): Please check your email for a confirmation email from us (support@scorkl.com).
- [Why isn’t my SCORKL reaching 200 bar when I refill from a SCUBA tank?](https://help.scorkl.com/en-US/why-isn%E2%80%99t-my-scorkl-reaching-200-bar-when-i-refill-from-a-scuba-tank-165621.md): Remember that every time you refill your SCORKL from a SCUBA cylinder, the SCUBA cylinder decreases in pressure, too. When the pressure in your SCUBA cylinder is below 200 bar you will not be able to refill your SCORKL to 200 bar.
- [Can I repair my SCORKL myself?](https://help.scorkl.com/en-US/can-i-repair-my-scorkl-myself-165661.md): Do not attempt to repair your SCORKL yourself. Unauthorised repairs or tampering are hazardous and will void your one year manufacturer warranty.
- [Diagnose a SCORKL leak](https://help.scorkl.com/en-US/diagnose-a-scorkl-leak-165684.md): Every SCORKL product comes with a one-year manufacturer’s warranty. In order to process the claim, please send a short video (15 seconds or less) showing and explaining the problem to support@scorkl.com.
- [How do I get defective SCORKL equipment replaced?](https://help.scorkl.com/en-US/how-do-i-get-defective-scorkl-equipment-replaced-165688.md): Every SCORKL product comes with a one year manufacturer warranty. In order to process the claim, please send a short video (15 seconds or less) showing and explaining the problem to support@scorkl.com.