Please check your email for a confirmation email from us (support@scorkl.com).

We&#x2019;re sorry you&#x2019;re having trouble receiving your SCORKL order. First, please check your email for a purchase confirmation email from us at support@scorkl.com. We send every customer a confirmation email immediately after their purchase is placed. If you don&apos;t have an email from us, it&apos;s unfortunately possible that you&apos;ve purchased from a scam account pretending to be us. Please contact your bank or credit card immediately to report the fraudulent charge and try to recuperate your money. (We are working tirelessly to get these scam accounts removed. If you notice one, please report it to us.) Have a confirmation email from <a href="mailto:support@scorkl.com">support@scorkl.com</a> but your package hasn&apos;t arrived after 10 days?If you have a confirmation email from us (support@scorkl.com), you will also receive an email with a link to track your order once it is ready to leave our international distribution hub. Please check your email for notifications from your carrier and from your country&#x2019;s local customs office. If you&#x2019;re still having trouble, please send your name, order number and address to <a href="mailto:support@scorkl.com">support@scorkl.com</a> and we will investigate with our logistics partner and get back to you with more information as soon as we can.

What do I do if my SCORKL order is missing?

Remember that every time you refill your SCORKL from a SCUBA cylinder, the SCUBA cylinder decreases in pressure, too. When the pressure in your SCUBA cylinder is below 200 bar you will not be able to refill your SCORKL to 200 bar.

Remember that every time you refill your SCORKL from a SCUBA cylinder, the SCUBA cylinder decreases in pressure, too. When the pressure in your SCUBA cylinder is below 200 bar you will not be able to refill your SCORKL to 200 bar.&#xA0;In the rough graph below you can see how the pressure of your filling cylinder changes after each refill in the chart below:<span id="isPasted" style="font-size:8.5pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><img src="https://uploads.gorgias.io/MNVgn6mZnp21j8BO/undefined-21c41d9f-c4db-43bb-bb4c-36cec0db7314" width="624" height="256" class="fr-fic fr-dii">For example, after filling your SCORKL or SCORKL PRO five times from a SCUBA cylinder that started at 200 bar, the maximum pressure that you will be able to fill your SCORKL to will be about 175 bar. Similarly, after filling your SCORKL or SCORKL PRO 15 times, the maximum pressure you will get from your next refill will be about 100 bar.

Why isn’t my SCORKL reaching 200 bar when I refill from a SCUBA tank?

Do not attempt to repair your SCORKL yourself. Unauthorised repairs or tampering are hazardous and will void your one year manufacturer warranty.

Do not attempt to repair your SCORKL yourself. Unauthorised repairs or tampering are hazardous and will void your one year manufacturer warranty.

Can I repair my SCORKL myself?

Every SCORKL product comes with a one-year manufacturer’s warranty. In order to process the claim, please send a short video (15 seconds or less) showing and explaining the problem to support@scorkl.com.

Every SCORKL product comes with a one year manufacturer warranty.&#xA0;In order to process the claim, please send a short video (15 seconds or less) showing and explaining the problem to <a href="mailto:support@scorkl.com">support@scorkl.com</a>.&#xA0;It&#x2019;s easiest to diagnose problems when the product is in water. Alternatively, you can put liquid soap onto your SCORKL at the site of the leak.&#xA0;If we can&#x2019;t fix the problem, <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">and your SCORKL is within the warranty period, we&#x2019;ll send you a replacement part.&#xA0;

Diagnose a SCORKL leak

Every SCORKL product comes with a one year manufacturer warranty. In order to process the claim, please send a short video (15 seconds or less) showing and explaining the problem to support@scorkl.com.

Every SCORKL product comes with a one year manufacturer warranty.&#xA0;In order to process the claim, please send a short video (15 seconds or less) showing and explaining the problem to <a href="mailto:support@scorkl.com">support@scorkl.com</a>.&#xA0;It&#x2019;s easiest to diagnose problems when the product is in water or with liquid dish soap applied at the site of the problem.If we can&#x2019;t fix the problem, and your SCORKL is within the warranty period, we&#x2019;ll send you a replacement part.

How do I get defective SCORKL equipment replaced?

SCORKL

Troubleshooting

What is the SCORKL?

How long can you stay underwater with the SCORKL?

Do I need a SCUBA certification to buy or use a SCORKL?

What's the difference between the SCORKL and the SCORKL Pro?

Does the SCORKL really work?

Is the SCORKL Certified?

What is the cylinder standard of the SCORKL?

How deep can you go with the SCORKL?

Where can I buy a SCORKL?

How fast can I refill the SCORKL?

What's the operating pressure of the SCORKL?

What are the dimensions and capacity of the SCORKL and SCORKL PRO?

What’s the air capacity of the SCORKL?

What’s the volume of the SCORKL cylinder?

Do I need to purchase refill adapters for my SCORKL?

Can the SCORKL and SCORKL PRO both fit in the Adventure case?

Where do I put the handle on my SCORKL Adventure Case?

Can the SCORKL and the SCORKL PRO both fit in the Compact Case?

Does the SCORKL Float?

Do I need a retractor to use the SCORKL?

How is the SCORKL different from Spare Air?

Who created the SCORKL?

Is SNRKL the same as SCORKL?

Do you sell replacement air filters for the SCORKL Hand Pump?

Can I use the SCORKL deeper than 6 meters?

Can I use the SCORKL in water colder than 15 degrees Celsius?

What are the product limitations of the SCORKL?

Can I refill my SCORKL with Nitrox?

Is the air in the SCORKL clean?

Where can I get my SCORKL serviced?

How often should I get my SCORKL serviced?

Can I get my SCORKL refilled at a dive shop?

Does SCORKL sell a Dive Compressor?

Do I use a Yoke or DIN with my SCORKL?

How many SCORKL refills can I get from a SCUBA cylinder?

How long does it take to refill the SCORKL from a SCUBA tank?

How long does it take to refill the SCORKL from a dive compressor?

How long does it take to refill from the SCORKL Hand Pump?

Where is the SCORKL made?

Can I use a car tyre compressor to refill my SCORKL?

Can I use another brand’s hand pump with my SCORKL?

How do you know how much air is left in the SCORKL?

Can I take my SCORKL on an airplane?

How often should I change the air filter and air moisture trap in my SCORKL Hand Pump?

Is there a SCORKL Portable Electric Air Compressor?

Can I use my own hand pump to refill the SCORKL?

Can you recommended a lubricant for the SCORKL Hand Pump?

How can I refill my SCORKL?

How does the SCORKL dive experience compare to SCUBA?

How do I pack my SCORKL for an airplane?

Product Queries

Is the SCORKL safe?

About SCORKL Product Certification

How to use the SCORKL safely

Where can I use the SCORKL safely?

Who can SCORKL?

Can I use the SCORKL if I’m pregnant?

Can I get Pulmonary Barotrauma from the SCORKL?

Can I get Ear Barotrauma from the SCORKL?

Can I get decompression sickness (the bends) from the SCORKL?

What are the SCORKL safe diving practices?

Is it safe to fly after I SCORKL?

Is air from the SCORKL Hand Pump safe to breathe?

Safety

How to use the SCORKL

What should I do before I fill my SCORKL?

What should I do before I submerge with my SCORKL?

How do I breathe from the SCORKL?

How do I purge water from my SCORKL regulator?

About handling the SCORKL

How to dive with your SCORKL

How do I breathe from a free-flowing regulator?

How do I refill my SCORKL from a SCUBA tank?

How do I refill my SCORKL from a dive compressor?

How do I refill from the SCORKL Hand Pump?

How do I assemble the SCORKL Hand Pump?

How do you assemble and disassemble your SCORKL?

How do I reassemble the order of rings on the underside of the SCORKL regulator?